Data Deletion Instructions
This page explains how to delete your personal data and connected social-account data from the social media management service (the "Service") provided by Cloudorax UG (haftungsbeschränkt) ("we"). You can delete your data in three ways.
1. From inside the app (recommended)
Sign in and go to Settings → Privacy, where you can export a copy of your data with one click and request account deletion. When you request deletion, your content and connected-account tokens (access/refresh) are permanently deleted or irreversibly anonymised after a 14-day grace period. If you cancel within that window, your account is retained.
2. By removing the app from the connected platform
To stop sharing a social account with the Service, remove the Cloudorax UG (haftungsbeschränkt) app from that platform's connected-apps settings:
- Facebook / Instagram: Settings → Security → Business Integrations / Apps and Websites → remove the app.
- X (Twitter): Settings → Security and account access → Connected apps → revoke access.
- YouTube / Google: Google Account → Security → Third-party access → remove access.
- Threads / LinkedIn / TikTok, etc.: use that platform's connected-apps setting.
Removing the app revokes the access token so we can no longer fetch data for that account. To also erase records already stored in our system, submit an account deletion request (step 1) or email us.
3. By email request
If you cannot sign in, email a deletion request from your account's email address to kvkk@einposty.com. After identity verification we will complete it within the period required by applicable law (within one month under the GDPR).
4. What is deleted vs retained
- Deleted: your profile and account data, content and drafts, connected-account tokens, uploaded media, and analytics records.
- Legally retained: only records the law requires us to keep (e.g. invoices/accounting) for the mandated retention period, after which they are deleted.
5. Inbox / customer message data (for businesses)
Cloudorax UG (haftungsbeschränkt) is a multi-tenant platform and processes messages and comments received by a business's connected account on that business's behalf. When a business disconnects an account or deletes its workspace, the inbound messages, comments and contact records pulled from that account are deleted or anonymised. If you are a customer of a business using Cloudorax UG (haftungsbeschränkt) and want your message data deleted, please contact that business first; you may also email your request to kvkk@einposty.com.